Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 08:18:06 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663160618 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  522798002            12:09 PM, 22nd May                   Mazin                   Hi( Moham
 ed), Thank you for contacting us. How may I help you?           12:09 PM, 22nd May                     mohamed                    hi .l ordered now and it is supposed to have a sale10%for paying by mastercard but l have not it           12:11 PM, 22nd May                   Mazin                   This is the order number 9663160618 ?           12:12 PM, 22nd May                     mohamed                    yes           12:12 PM, 22nd May                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:13 PM, 22nd May                     mohamed                    ok           12:13 PM, 22nd May                   Mazin                   please accept our sincere apologies for this. we will escalate this issue to our concerned team and they will get in touch with you asap           12:14 PM, 22nd May                   Mazin                   Is there anything else i can help you with ?           12:14 PM
 , 22nd May                     mohamed                    no thank you           12:15 PM, 22nd May                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:15 PM, 22nd May                     mohamed                    thank u           12:15 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2608068