Subject: Ticket Assigned - Conversation with sameer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 17:13:07 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sameer sameer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sameer Bot:  Hi Sameer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96551546433            09:05 PM, 20th May                   Hamza                   Hi Sameer,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            09:06 PM, 20th May                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           09:09 PM, 20th May                   Hamza                   Hi (Sameer), I have not received a response from you still, please confirm if we are still connected?           09:11 PM, 20th May                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:12 PM, 20th May                     sameer                    Yes           09:13 PM, 20th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2603637