Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 16:32:56 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659663549 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547486255            01:28 PM, 11th May                   Fatma                   Hi, Good afternoon , Th
 ank you for contacting us. My name is Fatma,i will be happy to help you.           01:28 PM, 11th May                   Fatma                   I can see that you are contacting us to know the status of your order number 9659663549           01:28 PM, 11th May                     hi                    No... actually while placing the order its mentioned the travel cot is with a free mattress but we received only the cot mattress           01:29 PM, 11th May                     hi                    In the store when we checked for this item, they are also giving a free mattress with the cot           01:29 PM, 11th May                     hi                    So we orderdd it online seeing the same item with the mattress           01:30 PM, 11th May                     hi                    But only the cot is travel cot pack is delivered           01:30 PM, 11th May                     hi                    Where is the mattress?           01:30 PM, 11th May                     hi
                     Are u there???           01:31 PM, 11th May                     hi                    ???           01:31 PM, 11th May                     hi                             01:33 PM, 11th May                   Fatma                   9659663549 Is this your order number ?           01:36 PM, 11th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           01:38 PM, 11th May                   Fatma                   Is there anything else i can help you with?           01:38 PM, 11th May                     hi                    No           01:40 PM, 11th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:40 PM, 11th May                        
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