Subject: Ticket Assigned - Conversation with mohammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 18:15:12 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad mohammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad Bot:  Hi Mohammad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0593599664            09:55 PM, 10th May                     mohammad                    Ok           09:55 PM, 10th May                     mohammad                    السلام عليكم ورحمة الله وبركاته           09:55 PM, 10th May                     mohammad                    Hello i wanted           09:56 PM, 10th May                     mohammad                    To ask           09:56 PM, 10th May                   Hamza                   مرحبا محمد ، مساء الخير معك حمزه يسرني أن أساعدك           09:57 PM, 10th May                   Hamza                   Hi Mohammad,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            09:58 PM, 10th May                     mohammad                    If I do a home delivery order how much days will it take to arrive at my house           09:59 PM, 10th May                   Hamza                   Please not that the delivery frame is 3-5 working days           10:00 PM, 10th May                     mohammad                    Can the delivery come till eid           10:01 PM, 10th May                     mohammad                    Can the delivery arrive till eid           10:04 PM, 10th May                     mohammad                    Hello           10:04 PM, 10th May                     mohammad                    Hello           10:04 PM, 10th May                   Hamza                   Not before EID           10:05 PM, 10th May                   Hamza                   Is there anything else I can help you?            10:05 PM, 10th May                     mohammad                    I want to have my till day after tomorrow           10:06 PM, 10th May                     mohammad                    And there is something I want to gift someone           10:07 PM, 10th May                   Hamza                   We are truly sorry but as per the policy the delivery  frame is 3-5 working days           10:09 PM, 10th May                     mohammad                    Ok thank you for answering my questioning           10:10 PM, 10th May                     mohammad                    *questions           10:11 PM, 10th May                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2563118