Subject: New Reply Received - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 08:44:53 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  need esc  Ticket comment <div><ul>
<li style="box-sizing:border-box;margin:0px;padding:0px;border:0px;font-size:13px;vertical-align:baseline;line-height:normal;display:block"><div style="box-sizing:border-box;margin:0px 0px 3px;padding:12px 20px;border:0px;vertical-align:baseline;line-height:1.38;min-width:10px;max-width:80%;word-wrap:break-word;float:right;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:4px;border-bottom-left-radius:20px;background-color:white;color:rgb(0,0,0)">
<span style="box-sizing:border-box;margin:0px;padding:0px;border:0px;vertical-align:baseline;line-height:normal;color:inherit">Regarding my returned order 20 0141 2430 that has been delayed for 19 days by your team, it was collected on Wednesday. It included two items but suddenly while checking the app today I found that only one item has(return requested) under it</span><br style="box-sizing:border-box"><div style="box-sizing:border-box;padding:10px 0px 0px;border:0px;vertical-align:baseline;line-height:normal;text-align:right;width:150px;color:rgb(153,153,153)">
<span style="box-sizing:border-box;font-size:10px;margin:0px;padding:0px;border:0px;vertical-align:baseline;line-height:normal;color:inherit"></span><span style="box-sizing:border-box;font-size:10px;margin:0px;padding:0px;border:0px;vertical-align:baseline;line-height:normal;color:inherit"></span>
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<div style='box-sizing:border-box;margin:0px 0px 20px;padding:12px 20px;border:0px;vertical-align:baseline;line-height:1.38;min-width:10px;max-width:80%;word-wrap:break-word;float:right;border-top-left-radius:20px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:20px;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;background-color:white;color:rgb(0,0,0)' dir="auto"><span style='box-sizing:border-box;margin:0px;padding:0px;border:0px;vertical-align:baseline;line-height:normal;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;color:inherit'>I need to make sure I have a refund for both items as this is what I gave to the courier. </span></div>
<div style='box-sizing:border-box;margin:0px 0px 20px;padding:12px 20px;border:0px;vertical-align:baseline;line-height:1.38;min-width:10px;max-width:80%;word-wrap:break-word;float:right;border-top-left-radius:20px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:20px;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;background-color:white;color:rgb(0,0,0)' dir="auto">
<span style='box-sizing:border-box;margin:0px;padding:0px;border:0px;vertical-align:baseline;line-height:normal;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;color:inherit'>As you can see in the screenshots from the attachements, I clearly requested TWO items for return, so I need refund for TWO items in my credit, it doesn’t say that anymore on the app, SO I CANT BELIEVE THIS IS HOW MAX FASHION IS CHOOSING TO DEAL WITH ME AFTER A 19  DAY DELAY, this is straight theft!! Check the attachements!!</span><br style="box-sizing:border-box">
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<div style='box-sizing:border-box;margin:0px 0px 20px;padding:12px 20px;border:0px;vertical-align:baseline;line-height:1.38;min-width:10px;max-width:80%;word-wrap:break-word;float:right;border-top-left-radius:20px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:20px;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;background-color:white;color:rgb(0,0,0)' dir="auto"><span style='box-sizing:border-box;margin:0px;padding:0px;border:0px;vertical-align:baseline;line-height:normal;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;color:inherit'><br></span></div>
<div style='box-sizing:border-box;margin:0px 0px 20px;padding:12px 20px;border:0px;vertical-align:baseline;line-height:1.38;min-width:10px;max-width:80%;word-wrap:break-word;float:right;border-top-left-radius:20px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:20px;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;background-color:white;color:rgb(0,0,0)' dir="auto"><br></div>
<div style='box-sizing:border-box;margin:0px 0px 20px;padding:12px 20px;border:0px;vertical-align:baseline;line-height:1.38;min-width:10px;max-width:80%;word-wrap:break-word;float:right;border-top-left-radius:20px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:20px;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;background-color:white;color:rgb(0,0,0)' dir="auto"><span style='box-sizing:border-box;margin:0px;padding:0px;border:0px;vertical-align:baseline;line-height:normal;font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif;color:inherit'><br></span></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjA1NTk5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Im5AsCNV9qWn8IVzCADLHT9-DG6-J-Sh7IzobyWRpNk" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjA1NTk5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EkWMrD-3blCLhbtepsapnho5l5w_PjpmMoynskMVJDI" style="max-width: 100%"></div>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>,<br><br>We apologize for the inconvenience you have faced.<br><br>Regarding the order 2001412430 We would like to inform you that a new return request has been created on your behalf, Please rest assured that our courier partner is going to contact you the soonest to arrange the collection.<br>The tracking NO is 43843167712<br>You can track from the following website <a href="https://www.aramex.com/us/en" rel="noreferrer" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' target="_blank">https://www.aramex.com/us/en</a><br><br>Please feel welcome to reopen this ticket or open a new one if you need any further assistance.<br><br>Thanks again for your cooperation!<br><br>Your friends,<br>The Support Team.<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2466034