Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 11:51:15 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation السلام عليكم                    Bot:  Hi again! Bot:  Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:33 PM, 10th Apr                   Hamza                   مرحبا  ، مساء الخير معك حمزه يسرني أن أساعدك           11:35 PM, 10th Apr                     السلام عليكم                    السلام عليكم           11:35 PM, 10th Apr                     السلام عليكم                    Z3644256           11:35 PM, 10th Apr                     السلام عليكم                    ده رقم طلبيتي           11:36 PM, 10th Apr                     السلام عليكم                    فيها ٤ اصناف .طلبت ارجاع ٣ اصناف           11:36 PM, 10th Apr                     السلام عليكم                    وصل مندوب الشحن           11:36 PM, 10th Apr                     السلام عليكم                    قلت له انا باجتماع انتظرني ١٠ دقايق           11:36 PM, 10th Apr                   Hamza                   لحظات من فضلك           11:37 PM, 10th Apr                     السلام عليكم                    وفعلا اول ماوصلت البيت اتصلت به كذا مرة عشان اخرج لبوابة السكن واسلمها له           11:37 PM, 10th Apr                     السلام عليكم                    مارد           11:37 PM, 10th Apr                     السلام عليكم                    شوية ورجع لي اني تأخرت وهو مشى           11:38 PM, 10th Apr                     السلام عليكم                    لكن بكره زميل اخر سيتصل عليك           11:38 PM, 10th Apr                     السلام عليكم                    ومن ذاك الموعد ماحد اتصل           11:38 PM, 10th Apr                   Hamza                   هل هذا رقم الطلب 6285722383 ؟           11:39 PM, 10th Apr                     السلام عليكم                    من وين اجيبه رقم الطلب؟           11:41 PM, 10th Apr                     السلام عليكم                    الظاهر لي في حسابي رقم الطلب الاول ماطلب الارجاع           11:41 PM, 10th Apr                   Hamza                   حسب البيانات لدينا فقد تم بالفعل استلام ثلاث منتجات منك           11:43 PM, 10th Apr                   Hamza                   هل مازلت متصل معنا؟           11:46 PM, 10th Apr                     السلام عليكم                    نعم           11:49 PM, 10th Apr                     السلام عليكم                    ما استلموهم           11:49 PM, 10th Apr                     السلام عليكم                    لسه معاي           11:49 PM, 10th Apr                   Hamza                   سيتم رفع طلبك للجهات المعنية للتواصل مع شريك الشحن والتحقيق وخدمتك في اسرع وقت ممكن           11:49 PM, 10th Apr                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             11:52 PM, 10th Apr                   Hamza                   كان من دواعي سروري مساعدتكم.            11:56 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2383442