Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 16:11:22 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return ayesha alshamsi                    Bot:  Hi again! Bot:  Please enter your name Customer:  ayesha alshamsi Bot:  Hi Ayesha Alshamsi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:56 PM, 17th Apr                     ayesha alshamsi                    Ok           07:56 PM, 17th Apr                   fatma                   Hi Ayesha, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:57 PM, 17th Apr                     ayesha alshamsi                    I request to return items orders numbers 9650167155 and 9648703835           07:57 PM, 17th Apr                     ayesha alshamsi                    He called me once and say someone will pickup from days no one came           07:58 PM, 17th Apr                     ayesha alshamsi                    Hello           08:01 PM, 17th Apr                     ayesha alshamsi                    Anyone ?           08:02 PM, 17th Apr                   fatma                   Sorry for late reply           08:02 PM, 17th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           08:03 PM, 17th Apr                     ayesha alshamsi                    Oh u still here           08:03 PM, 17th Apr                     ayesha alshamsi                    Sure           08:03 PM, 17th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           08:04 PM, 17th Apr                   fatma                   We need to escalate both of the cases and we will update you on your email address           08:04 PM, 17th Apr                   fatma                   [email-masked]           08:04 PM, 17th Apr                     ayesha alshamsi                    Yes           08:04 PM, 17th Apr                     ayesha alshamsi                    Can u make update enquiry to pickup the items?           08:05 PM, 17th Apr                     ayesha alshamsi                    It will be helpful please           08:05 PM, 17th Apr                   fatma                   Yes, i will           08:08 PM, 17th Apr                   fatma                   Is there anything else i can help you with?           08:08 PM, 17th Apr                     ayesha alshamsi                    Thats it . Thank u ma'am           08:09 PM, 17th Apr                     ayesha alshamsi                    Ramadan mubarak           08:10 PM, 17th Apr                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:10 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2414651