Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Apr 2021 07:48:37 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Yes that’s correct but this was a long process and you sold me the wrong item at first! The website shows it as IT brand while it is not! I has to return it and pay extra 50 dhs to get the real IT one!</div>
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<div dir="ltr">I need a compensation for this terrible experience.</div>
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<div>On 16 Apr 2021, at 11:40 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Omar,<br><br>Thank you for contacting us.<br><br>We apologize for the inconvenience you have faced and for the late response.<br><br>
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<div dir="ltr">We would like to inform you that after checking the order details we can see that your order with ID 9647908633, has been successfully collected by you on 4/9/21 11:23 AM.</div>
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<div dir="ltr">The refund amount of AED 249 for order ID 9643912158, has been processed from our side to your card on 4/10/21 12:32 PM under the transaction ID 169999990120611031.<br> <br>** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.<br> <br>Once again, sincere apologies and thank you for your patience.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2353347