Subject: New Reply Received - need escalation // JIRA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 19:03:16 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  need escalation // JIRA  Ticket comment <div>Some more screen shots for your reference. </div>
<div>It shows my last order in 2020 was December and this year march. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDc3MDk2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4iIQcT75ddO9u8TVy6OUaxSzDs9gfKW4iUFjBEJSORA"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDc3MDk2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dpSQfCWBMdbjsEGxHVxC2iY2niDDg3Al5lBSsmRwdJA"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Apr 13, 2021, at 9:50 PM, sadaf banday &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hi,<div>Thanks for your response!</div>
<div>I have placed last order in March and received on 10th March. I placed a return request next day and since then I’m not getting any updates. I have been ordering online from centre point regularly and have returned without any hassles and received my money well in time in my credit. </div>
<div>However, this time there is a lot of confusion. The email if you have mentioned, I can’t recognize that email at all. I order using this email id only, which is , [email-masked]. I’m not able to see my order history for this year and in particular the order this all email and communications is about. I’m sending you few screen shots which will prove you when I ordered latest, when I returned and details on my my. I request you to please look into the matter as I have faced a lot of trouble already. Thanks. I expect a positive response and rightful solution. Thanks.</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On Apr 12, 2021, at 3:21 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2323277</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Nikhil Bishnoi : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sadaf,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">As per the system, we can see that you have placed your last order 6253068280 on Sept 12, 2020. You have used your My Credits of SAR 3.60 in this order. Prior to this, we can see that you have used your My Credits of SAR 116.00 in the order id 6224589207.</div>
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<div dir="ltr">We would request you to please confirm the same.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2323277