Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 22:44:50 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559086616            02:34 AM, 13th Apr                     hi                    Ok           02:35 AM, 13th Apr                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            02:35 AM, 13th Apr                     hi                    It's my order number           02:36 AM, 13th Apr                     hi                    Is there any way to exchange the product           02:36 AM, 13th Apr                     hi                    9650137633           02:36 AM, 13th Apr                     hi                    I ordered wrong size           02:36 AM, 13th Apr                     hi                    Textured Floaters with Hook and Loop Closure           02:38 AM, 13th Apr                   Hamza                   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           02:38 AM, 13th Apr                     hi                    I bought it online           02:39 AM, 13th Apr                   Hamza                   Yes you can visit any nearby store and exchange it           02:40 AM, 13th Apr                   Hamza                   Is there anything else I can help you?            02:40 AM, 13th Apr                     hi                    But I can return online write           02:40 AM, 13th Apr                     hi                    Right?           02:40 AM, 13th Apr                   Hamza                   Return and refund           02:41 AM, 13th Apr                     hi                    Pickup free           02:41 AM, 13th Apr                   Hamza                   There is no exchange through online           02:41 AM, 13th Apr                     hi                    Or I have to pay           02:41 AM, 13th Apr                     hi                    Ok           02:41 AM, 13th Apr                     hi                    For return pickup available?           02:41 AM, 13th Apr                   Hamza                   Yes           02:42 AM, 13th Apr                     hi                    Free           02:42 AM, 13th Apr                     hi                    !           02:43 AM, 13th Apr                     hi                    ?           02:43 AM, 13th Apr                   Hamza                   Yes,free           02:43 AM, 13th Apr                     hi                    Ok dear thank you for information. Good night           02:43 AM, 13th Apr                   Hamza                   كان من دواعي سروري مساعدتكم.            02:44 AM, 13th Apr                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:44 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2394121