Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 16:46:34 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/TBMwu8RqEY38qfQJ_H0ttw~~/AALN9wA~/RgRiVFtkPVcDc3BjQgpgcOQnc2DPjcHRUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will update the information and proceed with the delivery at the earliest.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>11/4/2021 7:07 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2328844] - need escalation<br>
 
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<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div dir="ltr">Hi Team,</div>

<div> </div>

<div dir="ltr">Problem Statement:  Late Delivery<br>
Order Date : Mar 27, 2021<br>
Order ID: 6289166416<br>
Tracking ID: SD001522958<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on Mar 29, 2021 but till now the order has not delivered to the customer. The customer has confirmed that they can be contacted on 0533150805. We request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Nikhil</div>
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</div>
<br>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/3q7ctvsGNKTTv4B-gC6xUg~~/AALN9wA~/RgRiVFtkPlcDc3BjQgpgcOQnc2DPjcHRUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2328844