Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 17:20:40 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6288921972 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:06 PM, 30th Mar                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            09:06 PM, 30th Mar                     hi                    Today i received the call from landmark to confirm my order but the tracking shows same as before that i rejected the order           09:08 PM, 30th Mar                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:09 PM, 30th Mar                   Hamza                   Thank you for allowing me the time to check. I appreciate your patience.           09:11 PM, 30th Mar                   Hamza                   We sincerely apologize for any inconvenience caused,           09:11 PM, 30th Mar                   Hamza                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:11 PM, 30th Mar                   Hamza                   We request you to please allow us some time so we can work on this and do the needful.           09:11 PM, 30th Mar                     hi                    Do my order processing? Or it is cancelled??           09:14 PM, 30th Mar                   Hamza                   Your order with our courier partner at the moment           09:15 PM, 30th Mar                   Hamza                   And we have escalated the issue to the concern team to deliver the order again           09:16 PM, 30th Mar                   Hamza                   Is there anything else I can help you?            09:16 PM, 30th Mar                     hi                    Thanks           09:18 PM, 30th Mar                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:20 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2328417