Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 18:28:18 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563188129            10:19 PM, 25th Mar                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:20 PM, 25th Mar                     hi                    I bought a dress           10:20 PM, 25th Mar                     hi                    I wana exchange it with a different size           10:20 PM, 25th Mar                   Hamza                   Please note that an exchange is not available, but you can return the product           10:21 PM, 25th Mar                     hi                    Can you plz help me in which branch it's available           10:21 PM, 25th Mar                   Hamza                   Could you please share your order number and the name of the item  so that I can assist you further?           10:22 PM, 25th Mar                     hi                    Why can't i exchange it           10:22 PM, 25th Mar                     hi                    I bought it in store           10:22 PM, 25th Mar                   Hamza                   We would like to inform you that store and online are two different platforms, we are online support team           10:23 PM, 25th Mar                   Hamza                   However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           10:23 PM, 25th Mar                   Hamza                   Is there anything else I can help you?            10:24 PM, 25th Mar                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:28 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2304639