Subject: Ticket Assigned - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 18:31:59 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect abdulrahman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdulrahman Bot:  Hi Abdulrahman ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966503197332            10:21 PM, 10th Mar                     abdulrahman                    Order 6281597957           10:22 PM, 10th Mar                   Hamza                   مرحبا معك حمزه يسرني أن أساعدك           10:22 PM, 10th Mar                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:22 PM, 10th Mar                     abdulrahman                    السلام عليكم           10:22 PM, 10th Mar                     abdulrahman                    صديقي حمزه طلبت طلب click & collect           10:23 PM, 10th Mar                     abdulrahman                    رقم الطلب           10:23 PM, 10th Mar                     abdulrahman                    6281597957           10:23 PM, 10th Mar                   Hamza                   وعليكم السلام           10:23 PM, 10th Mar                   Hamza                   لحظات من فضلك           10:23 PM, 10th Mar                     abdulrahman                    ولكن الى الان ماوصلني اي تاكيد           10:23 PM, 10th Mar                     abdulrahman                    وانا احتاج الطلب اليوم او على اكثر تقدير غدا لاني مسافر           10:24 PM, 10th Mar                   Hamza                   نود اعلامكم ان طلبات استلمها من المتجر يستغرق من 3 الى 5 أيام عمل لكي يصل الى المتجر            10:24 PM, 10th Mar                     abdulrahman                    اها           10:25 PM, 10th Mar                     abdulrahman                    ما اقدر اتاكد اذا جهز الطلب           10:25 PM, 10th Mar                     abdulrahman                    لو طلبت توصيل مكن تاخذ ٥ ايام           10:26 PM, 10th Mar                   Hamza                   طلبك قيد التجهيز وسوف يكون في المتجر جاهز للإستلام قريبا           10:26 PM, 10th Mar                     abdulrahman                    اقدر استلم الطلب في جده ؟           10:27 PM, 10th Mar                   Hamza                   يمكنك جعل أي احد يستلم الطلب بديلا عنك أو يمكنك الغاء الطلب وإنشاء طلب جديد للعنوان الجديد           10:28 PM, 10th Mar                     abdulrahman                    وطلب التوصيل كم ياخذ وقت           10:28 PM, 10th Mar                   Hamza                   نفس الشئ خلال 3-5 أيام عمل           10:28 PM, 10th Mar                     abdulrahman                    غريب           10:29 PM, 10th Mar                     abdulrahman                    اذا رحت المتجر ممكن يساعد على تسريع العمليه           10:29 PM, 10th Mar                   Hamza                   في حال توفر المنتجات في المتجر يتم تجهيز الطلب في وقت اسرع ولكن اذا كانت تحتاج الى تجهيز تستغرق وقت من 3 الى 5 ايام           10:30 PM, 10th Mar                     abdulrahman                    شكرا           10:30 PM, 10th Mar                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             10:30 PM, 10th Mar                   Hamza                   كان من دواعي سروري مساعدتكم.            10:31 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2226121