Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Mar 2021 17:51:43 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rasha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rasha Bot:  Hi Rasha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280044288 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966545841891            09:42 PM, 09th Mar                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:42 PM, 09th Mar                     rasha                    عندي شحنة من يوم ٤ بماكس           09:42 PM, 09th Mar                   Hamza                   هل بإمكانك تزويدي برقم الطلب حتى أستطيع مساعدتكم على أكمل وجه            09:42 PM, 09th Mar                     rasha                    ولم تأتي اي رسايل للتاكيد الاستلام           09:42 PM, 09th Mar                     rasha                    6280044288           09:43 PM, 09th Mar                   Hamza                   لحظات من فضلك           09:44 PM, 09th Mar                     rasha                    تفضل           09:44 PM, 09th Mar                   Hamza                   شكرا لانتظارك معنا           09:45 PM, 09th Mar                   Hamza                   نعتذر منك على التأخير في تجهيز طلبك           09:45 PM, 09th Mar                   Hamza                   سوف نقوم برفع طلبك للجهات المعنية لتجهيز الطلب في اسرع وقت ممكن           09:45 PM, 09th Mar                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             09:48 PM, 09th Mar                   Hamza                   كان من دواعي سروري مساعدتكم.            09:51 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2219828