Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 22:46:56 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I need your help on below           02:25 AM, 14th Feb                     User                             02:25 AM, 14th Feb                     User                    I haven’t don’t this order but it’s showing it’s under process could you please help me with this??           02:26 AM, 14th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            02:38 AM, 14th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            02:38 AM, 14th Feb                   Hamza                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           02:42 AM, 14th Feb                   Hamza                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           02:42 AM, 14th Feb                   Hamza                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:42 AM, 14th Feb                   Hamza                   Is there anything else I can help you?            02:42 AM, 14th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:46 AM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096830