Subject: Ticket Assigned - Conversation with Gliding Fire
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 20:36:15 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gliding Fire Gliding Fire                    Hi           12:22 AM, 14th Feb                     Gliding Fire                    Hello           12:23 AM, 14th Feb                   Bot                   أهلا مرة أخرى!           12:23 AM, 14th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:28 AM, 14th Feb                     Gliding Fire                    Hello           12:29 AM, 14th Feb                     Gliding Fire                    i had got my delivery from splash today but unfortunately the size is wrong           12:30 AM, 14th Feb                     Gliding Fire                    i will request for a return, i did the payment by card, but i dont want the payment to be credited back to account           12:30 AM, 14th Feb                     Gliding Fire                    i want it as my credit so that i can use it soon           12:31 AM, 14th Feb                     Gliding Fire                    is that possible?           12:31 AM, 14th Feb                   Hamza                   In the meantime, an exchange is not available at SPLASH. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (SPLASH) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:31 AM, 14th Feb                   Hamza                   After the refund processed please contact us again to transfer the amount from my credit to your bank account           12:32 AM, 14th Feb                   Hamza                   Is there anything else I can help you?            12:32 AM, 14th Feb                     Gliding Fire                    I paid by card           12:34 AM, 14th Feb                     Gliding Fire                    so can the amount be refunded to my credit account           12:34 AM, 14th Feb                   Hamza                   It will refund to your bank account           12:34 AM, 14th Feb                     Gliding Fire                    It cannot be refunded to my credit account?           12:35 AM, 14th Feb                   Hamza                   We are sorry but we can't refund to my credit           12:35 AM, 14th Feb                     Gliding Fire                    so that i can use it in splash again           12:35 AM, 14th Feb                     Gliding Fire                    oh ok           12:35 AM, 14th Feb                   Hamza                   Is there anything else I can help you?            12:35 AM, 14th Feb                     Gliding Fire                    No thanks           12:35 AM, 14th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:36 AM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096644