Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 19:57:27 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I placed an order but the paymemt wasn't confirmed and now the order isn't confirmed either. What can I do?           11:24 PM, 13th Feb                     User                    It's click and collect not home delivery           11:25 PM, 13th Feb                     User                    8235378422           11:25 PM, 13th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:33 PM, 13th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:33 PM, 13th Feb                   Hamza                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:34 PM, 13th Feb                   Hamza                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:34 PM, 13th Feb                   Hamza                   Is there anything else I can help you?            11:34 PM, 13th Feb                     User                    I want to pay and get my stuff, can you fix this?           11:36 PM, 13th Feb                   Hamza                   Please create a new order           11:45 PM, 13th Feb                   Hamza                   Is there anything else I can help you?            11:52 PM, 13th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:57 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096551