Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 17:25:45 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:13 PM, 13th Feb                   Bot                   Hi again!           09:13 PM, 13th Feb                     User                    I have ordered online and paid online as well           09:14 PM, 13th Feb                     User                    My payment has been deducted from my credit card and then  I receive the message that your payment was not processed successfully while payment has been deducted from my credit card           09:15 PM, 13th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:16 PM, 13th Feb                   Hamza                   Could you please share your email address so that I can assist you further?           09:16 PM, 13th Feb                     User                    [email-masked]           09:17 PM, 13th Feb                     User                    [email-masked]           09:18 PM, 13th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:18 PM, 13th Feb                     User                    Ok           09:19 PM, 13th Feb                   Hamza                   We are sorry we couldn't find any orders on this email           09:20 PM, 13th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           09:20 PM, 13th Feb                     User                    6273532554           09:21 PM, 13th Feb                   Hamza                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6273532554) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6273532728).           09:22 PM, 13th Feb                   Hamza                   Your new order is 6273532728           09:23 PM, 13th Feb                     User                    Thanks           09:23 PM, 13th Feb                   Hamza                   Is there anything else I can help you?            09:23 PM, 13th Feb                     User                    No thanks           09:24 PM, 13th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:25 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2096123