Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 23:35:56 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi.. I want to know whether you will do door delivery?           03:24 AM, 13th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            03:25 AM, 13th Feb                   Hamza                   Yes we have home delivery           03:25 AM, 13th Feb                     User                    Is there any additional charges for home delivery?           03:25 AM, 13th Feb                   Hamza                   It is free shipping for all the orders           03:26 AM, 13th Feb                   Hamza                   Is there anything else I can help you?            03:26 AM, 13th Feb                     User                    Can i return the product oif I don't like it after receiving it?           03:27 AM, 13th Feb                   Hamza                   Yes, as per our policy           03:27 AM, 13th Feb                     User                    And I will get refund for the same right           03:27 AM, 13th Feb                   Hamza                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the QATAR.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the QATAR.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:28 AM, 13th Feb                   Hamza                   Of Course you will get refund for the returns items           03:28 AM, 13th Feb                     User                    But the above para shows like I have to visit the nearby store.. Isn't it?           03:29 AM, 13th Feb                   Hamza                   You can chose to return the items through online or by visiting any store nearby           03:30 AM, 13th Feb                     User                    I do not have nearby store.. So I want to order online for door delivery and if I dont like the product I may return it but without visiting the shop again..           03:31 AM, 13th Feb                   Hamza                   Yes you can contact us if you want to return any item           03:32 AM, 13th Feb                   Hamza                   Is there anything else I can help you?            03:32 AM, 13th Feb                     User                    OK thanks           03:32 AM, 13th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2092173