Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 18:58:03 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have an issue with an item i bought from babysbop           10:14 PM, 12th Feb                     User                    Car seat under order 9779885362           10:14 PM, 12th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:16 PM, 12th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:16 PM, 12th Feb                   Hamza                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           10:17 PM, 12th Feb                     User                    This is an image of the car seat less than 1 year old           10:19 PM, 12th Feb                     User                    It is peeling all around           10:19 PM, 12th Feb                     User                             10:20 PM, 12th Feb                     User                             10:20 PM, 12th Feb                     User                    The main issue for me is that the peeled pieces are getting stuck to my baby's hands and she is eating them           10:24 PM, 12th Feb                     User                    They are getting stuck in her mouth and throat           10:25 PM, 12th Feb                   Hamza                   We are truly sorry but we can't return an used product           10:26 PM, 12th Feb                     User                    But this shoudld still be under chicco warrantu           10:27 PM, 12th Feb                     User                    Warranty           10:27 PM, 12th Feb                     User                    Hello?           10:32 PM, 12th Feb                   Hamza                   But there is no any damaged on the product           10:32 PM, 12th Feb                     User                    Anyone there?           10:32 PM, 12th Feb                     User                    Yes this is damage. I bought this item for 1200 dhs it is not acceptable that it is all peeling like this           10:33 PM, 12th Feb                     User                    Also it is a safety issue as it is coming everywhere and my baby is eating it           10:35 PM, 12th Feb                     User                    Please tell me what is the procedure for warranty cases.           10:35 PM, 12th Feb                     User                    Can u please reply           10:41 PM, 12th Feb                     User                    Helooooo           10:43 PM, 12th Feb                     User                    This is such a bad service           10:44 PM, 12th Feb                   Hamza                   we apologies but your order was placed on apr 26 2020 and as the product is already used for long time hence we can not return it.           10:51 PM, 12th Feb                     User                    I dont want to return it i want to access my warranty please answer my question and stop wasting my time           10:52 PM, 12th Feb                     User                    What is the procedure for warranty cases           10:52 PM, 12th Feb                     User                    This is really unacceptable i have been waiting for 1 hour and you are not even answering my question           10:53 PM, 12th Feb                   Hamza                   For the warrenty we request you to kindly visit the store           10:53 PM, 12th Feb                     User                    U could have said that 38 min ago           10:54 PM, 12th Feb                   Hamza                   Is there anything else I can help you?            10:54 PM, 12th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:57 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091765