Subject: Ticket Assigned - Conversation with Chanting Birdie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 18:16:19 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanting Birdie Chanting Birdie                    hello good day u would like to raise a complaint regarding my order, one of the item is damage, and two pants sizes are too big is it possible if i could return and asked for replacement           09:56 PM, 12th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:57 PM, 12th Feb                     Chanting Birdie                    9634650213           09:57 PM, 12th Feb                     Chanting Birdie                    hello good day u would like to raise a complaint regarding my order, one of the item is damage, and two pants sizes are too big is it possible if i could return and asked for replacement           09:58 PM, 12th Feb                   Hamza                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.           09:58 PM, 12th Feb                   Hamza                   we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           09:58 PM, 12th Feb                     Chanting Birdie                    ok           09:58 PM, 12th Feb                     Chanting Birdie                             09:59 PM, 12th Feb                     Chanting Birdie                             09:59 PM, 12th Feb                     Chanting Birdie                    this is the black jumper           10:00 PM, 12th Feb                     Chanting Birdie                    which showing damage and not acceptable           10:00 PM, 12th Feb                     Chanting Birdie                    are you still there           10:01 PM, 12th Feb                   Hamza                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return.           10:02 PM, 12th Feb                   Hamza                   In the meantime, an exchange is not available at the moment. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:02 PM, 12th Feb                     Chanting Birdie                    can you pls guide me how i can return some of the items           10:02 PM, 12th Feb                   Hamza                   Is there anything else I can help you?            10:04 PM, 12th Feb                     Chanting Birdie                    so i can just bring the items to any store and ask for refund           10:05 PM, 12th Feb                     Chanting Birdie                    ???           10:07 PM, 12th Feb                   Hamza                   Yes you can visit any store and return the items           10:11 PM, 12th Feb                   Hamza                   Is there anything else I can help you?            10:11 PM, 12th Feb                     Chanting Birdie                    thats all what i want to know tomorrow ill return the items thank you which invoice i need to show since i odder onlins           10:12 PM, 12th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:16 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091667