Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 17:04:51 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:47 PM, 12th Feb                     User                    I have ordered shoes but it has delivered with different size           08:48 PM, 12th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            08:50 PM, 12th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           08:50 PM, 12th Feb                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           08:52 PM, 12th Feb                     User                    9633680345           08:52 PM, 12th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           08:52 PM, 12th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            08:53 PM, 12th Feb                     User                    Ok           08:53 PM, 12th Feb                   Hamza                   We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.           08:53 PM, 12th Feb                   Hamza                   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           08:54 PM, 12th Feb                     User                    Yes           08:54 PM, 12th Feb                     User                    But why you delivered wrong size           08:54 PM, 12th Feb                     User                    Tell me the exact store location           08:55 PM, 12th Feb                     User                    And communicate with them           08:56 PM, 12th Feb                   Hamza                   We are truly sorry and we request you to  visit any nearby Shoemart store and get it exchanged           08:56 PM, 12th Feb                     User                    Dont just tell go any shoemart           08:56 PM, 12th Feb                     User                    In case it will not available then           08:57 PM, 12th Feb                     User                    Its your fault           08:57 PM, 12th Feb                     User                    U have to correct it           08:57 PM, 12th Feb                   Hamza                   We sincerely apologize for any inconvenience caused, As per the policy, we do not offer online exchange of any items , only you will be able to return           09:01 PM, 12th Feb                   Hamza                   Is there anything else I can help you?            09:02 PM, 12th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:04 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091500