Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 21:18:16 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good evening,           01:11 AM, 12th Feb                     User                    Thanks for recieving my orders today           01:11 AM, 12th Feb                     User                    But I was received a wrong size item           01:12 AM, 12th Feb                     User                    And I need to replace it           01:12 AM, 12th Feb                     User                    Would you please guide me           01:13 AM, 12th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            01:13 AM, 12th Feb                   Hamza                   In the meantime, an exchange is not available at MAX. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the EGYPT.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the EGYPT.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:14 AM, 12th Feb                   Hamza                   Is there anything else I can help you?            01:15 AM, 12th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:18 AM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2089000