Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 19:43:26 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:33 PM, 11th Feb                     User                    Order 9634915309           11:33 PM, 11th Feb                     User                    What happened with the order,  my account was charged and then now I revived a message saying unsuccessful           11:34 PM, 11th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:36 PM, 11th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:37 PM, 11th Feb                   Hamza                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9634915309) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9634912983).           11:39 PM, 11th Feb                   Hamza                   Is there anything else I can help you?            11:39 PM, 11th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2088838