Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 17:37:23 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Heo           09:24 PM, 11th Feb                     User                    Hello           09:25 PM, 11th Feb                   Bot                   أهلا مرة أخرى!           09:25 PM, 11th Feb                     User                    I want t cancel my order           09:25 PM, 11th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:25 PM, 11th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           09:25 PM, 11th Feb                     User                    9634804940           09:26 PM, 11th Feb                     User                    I bought it today           09:26 PM, 11th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:27 PM, 11th Feb                     User                    No problem           09:27 PM, 11th Feb                   Hamza                   Please note that we can't cancel the order at the moment , The order will be available for collection for 14 days from the confirmation email received to collect.           09:29 PM, 11th Feb                   Hamza                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           09:30 PM, 11th Feb                     User                    To be honest it doesn't make sense that i have to wait too long to receive my money back           09:30 PM, 11th Feb                   Hamza                   We are truly sorry for that but we can't cancel the order , it's already in process           09:35 PM, 11th Feb                   Hamza                   Is there anything else I can help you?            09:35 PM, 11th Feb                     User                    Thanks           09:35 PM, 11th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:37 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2088545