Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 23:45:17 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Yes           03:33 AM, 11th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            03:34 AM, 11th Feb                     User                    I want to cancel a shipment as I found that is edu etc toilet.           03:34 AM, 11th Feb                     User                    Its number is 9634623398           03:36 AM, 11th Feb                     User                    Please reply back.           03:38 AM, 11th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            03:40 AM, 11th Feb                   Hamza                   We see that you want us to cancel your order with order number: 9634623398. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           03:41 AM, 11th Feb                   Hamza                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:41 AM, 11th Feb                   Hamza                   Is there anything else I can help you?            03:43 AM, 11th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 AM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2084535