Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 21:55:16 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good evening how are I just received my orders today but it's not I wanted on other hat kappa it's black I need white and big size please           01:34 AM, 11th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            01:37 AM, 11th Feb                     User                    Can you please change for me I need white kappa hat not black and I need big size thank you           01:38 AM, 11th Feb                   Hamza                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.           01:41 AM, 11th Feb                   Hamza                   In the meantime, an exchange is not available at SPLASH. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (SPLASH) store across the KUWAIT.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the KUWAIT.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:41 AM, 11th Feb                     User                    So please assist me to get the right one           01:42 AM, 11th Feb                     User                    How do I send back and get the white one           01:42 AM, 11th Feb                   Hamza                   We are sorry but an exchange is not available at the moment,You will be able to return it only           01:44 AM, 11th Feb                   Hamza                   Is there anything else I can help you?            01:45 AM, 11th Feb                     User                    So if I order again I will black not white           01:47 AM, 11th Feb                   Hamza                   Yes you can order it again           01:51 AM, 11th Feb                   Hamza                   Is there anything else I can help you           01:51 AM, 11th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 AM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2084415