Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 20:14:27 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:57 PM, 10th Feb                   Bot                   Hi again!           11:57 PM, 10th Feb                     User                    I received a wrong t-shirt           11:57 PM, 10th Feb                     User                    instead of the one I ordered           11:57 PM, 10th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:02 AM, 11th Feb                     User                    I received an order today           12:02 AM, 11th Feb                     User                    and it came with a wrong t-shirt           12:02 AM, 11th Feb                     User                    not the one i ordered           12:03 AM, 11th Feb                     User                             12:03 AM, 11th Feb                     User                             12:04 AM, 11th Feb                     User                    What am I suppose to do           12:05 AM, 11th Feb                     User                             12:07 AM, 11th Feb                     User                             12:07 AM, 11th Feb                   Hamza                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.           12:07 AM, 11th Feb                   Hamza                   In the meantime, an exchange is not available at MAX. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the EGYPT.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the EGYPT.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:08 AM, 11th Feb                   Hamza                   Is there anything else I can help you?            12:09 AM, 11th Feb                     User                    I can go an return it in any store?           12:10 AM, 11th Feb                     User                    Do you send me now the details to arrange the time to return it?           12:11 AM, 11th Feb                   Hamza                   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the EGYPT.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:12 AM, 11th Feb                   Hamza                   Is there anything else I can help you?            12:14 AM, 11th Feb                     User                    Okay thank you           12:14 AM, 11th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:14 AM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2084223