Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 19:35:14 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:16 PM, 10th Feb                     User                    Today I received my foot wear           11:16 PM, 10th Feb                     User                    But for one shoes is damage piece           11:17 PM, 10th Feb                     User                    How to exchange           11:17 PM, 10th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:20 PM, 10th Feb                     User                    How to exchange defective shoes           11:21 PM, 10th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           11:21 PM, 10th Feb                     User                    Your order 4534394279           11:23 PM, 10th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:26 PM, 10th Feb                   Hamza                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.           11:27 PM, 10th Feb                     User                             11:27 PM, 10th Feb                     User                    What i have to show them           11:28 PM, 10th Feb                   Hamza                   You can return the product with the order number           11:30 PM, 10th Feb                   Hamza                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any  store across the QATAR.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  store in the QATAR.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:31 PM, 10th Feb                   Hamza                   Is there anything else I can help you?            11:31 PM, 10th Feb                     User                    Thanks           11:33 PM, 10th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:35 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2084128