Subject: Ticket Assigned - Conversation with Orange Sun
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 18:34:05 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Orange Sun Orange Sun                    Splash           10:11 PM, 10th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:14 PM, 10th Feb                     Orange Sun                    Hi           10:15 PM, 10th Feb                     Orange Sun                    I ordered a dress and I want to change it to get smaller size           10:15 PM, 10th Feb                     Orange Sun                    Can I do that through the application           10:15 PM, 10th Feb                     Orange Sun                    It is from splash           10:15 PM, 10th Feb                     Orange Sun                    Hi you still here?           10:18 PM, 10th Feb                     Orange Sun                    Or should I go directly to the branch I received it from?           10:21 PM, 10th Feb                   Hamza                   We apologize for the inconvenience you have faced.  We would like to inform you that you will only be able to return your Iconic purchases from SplashFashions.com to an Iconic store in the BAH.           10:25 PM, 10th Feb                     Orange Sun                    Sorry I didn't understand           10:25 PM, 10th Feb                   Hamza                   In the meantime, an exchange is not available at SPLASH. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (SPLASH) store across the BAH.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the BAH.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:26 PM, 10th Feb                     Orange Sun                    I can exchange it in the shop or online?           10:26 PM, 10th Feb                     Orange Sun                    OK I get it           10:27 PM, 10th Feb                     Orange Sun                    Thank you           10:27 PM, 10th Feb                   Hamza                   Is there anything else I can help you?            10:30 PM, 10th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:33 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2083964