Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 17:20:03 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HI I HAVE AN ADDITIONAL ORDER. CAN I ADD THIS TO MY PREVIOUS ORDER?           09:06 PM, 02nd Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:07 PM, 02nd Feb                   Hamza                   Please note, we'll only be able to make changes to your order before it has been processed.           09:07 PM, 02nd Feb                     User                    ITS ALREADY CONFIRMED.           09:08 PM, 02nd Feb                   Hamza                   Could you please share your order number so that I can assist you further?           09:09 PM, 02nd Feb                     User                    THE FIRST ONE? BECAUSE THE SECOND ONE IS NOT YET CONFIRMED.           09:10 PM, 02nd Feb                     User                    9632852078           09:11 PM, 02nd Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:11 PM, 02nd Feb                     User                    THATS THE FIRST ONE.  AND I HAVE A NEW ORDER BUT NOT YET PAID           09:12 PM, 02nd Feb                   Hamza                   You can only cancel the order and create new one           09:14 PM, 02nd Feb                     User                    OH BUT ITS ALREADY PAID.           09:14 PM, 02nd Feb                   Hamza                   You will not be able to add a new items, please create a new order           09:15 PM, 02nd Feb                     User                    THANK YOU. I UNDERSTAND.           09:16 PM, 02nd Feb                   Hamza                   Is there anything else I can help you?            09:18 PM, 02nd Feb                   Hamza                   كان من دواعي سروري مساعدتكم.            09:19 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2049818