Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 22:33:59 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:07 AM, 02st Feb                     User                    I'm not able to apply shukran gift card while checkout           02:08 AM, 02st Feb                     User                    Since yesterday           02:08 AM, 02st Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            02:08 AM, 02st Feb                     User                    Please help           02:09 AM, 02st Feb                   Hamza                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           02:09 AM, 02st Feb                     User                    When I enter the card number and pin its redirecting to the same page again           02:09 AM, 02st Feb                     User                    I already cleared browsing data and cookies still it didn't help           02:10 AM, 02st Feb                   Hamza                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           02:10 AM, 02st Feb                     User                    In           02:11 AM, 02st Feb                     User                    In the app its showing as above           02:11 AM, 02st Feb                     User                    Registered email [email-masked]           02:12 AM, 02st Feb                     User                    Country: Saudi Arabia           02:13 AM, 02st Feb                     User                    Browser Chr           02:13 AM, 02st Feb                     User                    Chrome           02:13 AM, 02st Feb                   Hamza                   Could you please share the gift card number so that I can assist you further?           02:13 AM, 02st Feb                     User                    1609979989911721403496904           02:14 AM, 02st Feb                   Hamza                   We sincerely apologize for any inconvenience caused, and We would like to inform you that this promo is invalid           02:19 AM, 02st Feb                     User                    This is the unused gift card generated yesterday           02:20 AM, 02st Feb                   Hamza                   Could you please confirm from where did you get the code?           02:24 AM, 02st Feb                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           02:25 AM, 02st Feb                     User                    It's working on other websites           02:25 AM, 02st Feb                     User                    It's not working only on centrepoint           02:26 AM, 02st Feb                     User                    Hello! Are you there?           02:29 AM, 02st Feb                   Hamza                   Could you please confirm from where did you get the code?           02:30 AM, 02st Feb                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           02:32 AM, 02st Feb                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:33 AM, 02st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2046339