Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 18:02:00 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I ordered 11 things and I receive only 5           09:27 PM, 01st Feb                     User                    Is this your service           09:28 PM, 01st Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:29 PM, 01st Feb                   Hamza                   Could you please share your order number so that I can assist you further?           09:29 PM, 01st Feb                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           09:32 PM, 01st Feb                     User                    Yes           09:35 PM, 01st Feb                     User                    This is my order number           09:37 PM, 01st Feb                     User                             09:37 PM, 01st Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:41 PM, 01st Feb                     User                    ?           09:41 PM, 01st Feb                     User                    Ok sure           09:41 PM, 01st Feb                   Hamza                   the products will be ready to pick up within 2-3 working days           09:44 PM, 01st Feb                     User                    I received half order           09:45 PM, 01st Feb                     User                    They will give me remaining order?           09:45 PM, 01st Feb                   Hamza                   Yes,within 2-3 working days           09:47 PM, 01st Feb                   Hamza                   Is there anything else I can help you?            09:47 PM, 01st Feb                     User                    If it is not available in 2 3 days what should I do           09:48 PM, 01st Feb                     User                    It's been 5 days           09:50 PM, 01st Feb                     User                    This is my 2 order tell me about this too I didnt receive it           09:50 PM, 01st Feb                   Hamza                   please contact us again and we will do the needful           09:50 PM, 01st Feb                     User                    Ok kindly tell me about this order number           09:51 PM, 01st Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:52 PM, 01st Feb                     User                    Ok sure           09:52 PM, 01st Feb                   Hamza                   We see that you have placed your order on Jan 28, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           09:54 PM, 01st Feb                     User                    One thing           09:55 PM, 01st Feb                     User                    I select this order in makkan mall           09:55 PM, 01st Feb                     User                    But there is no cosmetic section there           09:55 PM, 01st Feb                     User                    Would it will be hustle or I ll easily collect from makkan mall           09:56 PM, 01st Feb                   Hamza                   You will collect your order at the same mall you mentioned while created the order           09:57 PM, 01st Feb                   Hamza                   Is there anything else I can help you?            09:57 PM, 01st Feb                     User                    No           09:57 PM, 01st Feb                     User                    Thankd for the help           09:57 PM, 01st Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2045837