Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jan 2021 22:09:31 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I bought today sandals that were too big so can I return it and  use click and collect to exchange it           02:01 AM, 31th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            02:02 AM, 31th Jan                   Hamza                   We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           02:02 AM, 31th Jan                     User                    No I bought it online           02:03 AM, 31th Jan                     User                    I didn't buy it online*           02:03 AM, 31th Jan                   Hamza                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store           02:04 AM, 31th Jan                   Hamza                   Is it click and collect ?           02:04 AM, 31th Jan                     User                    No I bought the sandals in the store but I didn't try them so I want to exchange with click and collect           02:05 AM, 31th Jan                   Hamza                   We advise you to visit the store           02:06 AM, 31th Jan                     User                    Can you tell me which store has the size           02:06 AM, 31th Jan                   Hamza                   Just visit the nearest store and ask them, we do not have any information regarding the store products if it's available or not           02:07 AM, 31th Jan                     User                    Ok thank you           02:08 AM, 31th Jan                   Hamza                   Is there anything else I can help you?            02:08 AM, 31th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:09 AM, 31th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2038055