Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jan 2021 20:42:36 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:36 AM, 31th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:36 AM, 31th Jan                     User                    I have raised a return request for an item I recently purchased           12:36 AM, 31th Jan                     User                    I had picked up the item from store           12:37 AM, 31th Jan                     User                    would there be a courier person coming to collect it or can I drop it back at the store           12:37 AM, 31th Jan                     User                    This is the first time I am           12:37 AM, 31th Jan                     User                    returning something I purchased online via max           12:37 AM, 31th Jan                     User                    hence would like to understand the process           12:37 AM, 31th Jan                   Hamza                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the BAH.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the BAH.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:38 AM, 31th Jan                   Hamza                   You can return to the store also you return online           12:39 AM, 31th Jan                   Hamza                   Is there anything else I can help you?            12:40 AM, 31th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 AM, 31th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2037944