Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 21:55:02 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I am unable to request a return for a top that I had ordered online           01:40 AM, 30th Jan                     User                    I have placed the return request for all other items I wish to return           01:41 AM, 30th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            01:41 AM, 30th Jan                     User                    Hi Hamza           01:42 AM, 30th Jan                     User                    Hi, I am unable to request a return for a top that I had ordered online           01:42 AM, 30th Jan                     User                    I have placed the return request for all other items I wish to return           01:42 AM, 30th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           01:44 AM, 30th Jan                     User                    9631621580           01:45 AM, 30th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:46 AM, 30th Jan                     User                    Sure           01:46 AM, 30th Jan                   Hamza                   Thanks for waiting           01:48 AM, 30th Jan                   Hamza                   In the meantime, an exchange is not available at MAX. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:48 AM, 30th Jan                     User                    I am aware I cannot exchange           01:49 AM, 30th Jan                     User                    I dont want to exchange           01:49 AM, 30th Jan                     User                    I am unable to place the return request for one item, I have placed the return request for all others           01:49 AM, 30th Jan                     User                    Striped V-Neck Wrap Top with Short Sleeves           01:50 AM, 30th Jan                     User                    I want to add this item to the returns list           01:50 AM, 30th Jan                   Hamza                   Could you please share the full of item name so that I can assist you further?           01:50 AM, 30th Jan                   Hamza                   May I request you to please stay on hold           01:50 AM, 30th Jan                     User                    Striped V-Neck Wrap Top with Short Sleeves           01:50 AM, 30th Jan                     User                    Sure           01:50 AM, 30th Jan                   Hamza                   As per your request a return request for the item has been created           01:52 AM, 30th Jan                   Hamza                   Is there anything else I can help you?            01:52 AM, 30th Jan                     User                    Thats all. Thanks you           01:54 AM, 30th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:54 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2034528