Subject: Ticket Assigned - Conversation with Pedalling Tree
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 21:22:28 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pedalling Tree Pedalling Tree                    Hi           12:59 AM, 30th Jan                     Pedalling Tree                    I want to know about my click and collect order           12:59 AM, 30th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            01:00 AM, 30th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           01:00 AM, 30th Jan                     Pedalling Tree                    i went to choithrams to collect my order but they said they sent           01:00 AM, 30th Jan                     Pedalling Tree                    said it’s not there           01:00 AM, 30th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           01:01 AM, 30th Jan                     Pedalling Tree                    9630148173           01:01 AM, 30th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:02 AM, 30th Jan                     Pedalling Tree                    ok sure           01:02 AM, 30th Jan                   Hamza                   Thanks for waiting           01:05 AM, 30th Jan                   Hamza                   Could you please confirm is this your phone number +971565361680           01:05 AM, 30th Jan                     Pedalling Tree                    yes           01:05 AM, 30th Jan                   Hamza                   We are sorry for that,but as your order hasn't been collected for 5 days and it has been returned           01:08 AM, 30th Jan                     Pedalling Tree                    Bt the time tO collect is 14 days           01:09 AM, 30th Jan                     Pedalling Tree                    can u send it back           01:09 AM, 30th Jan                     Pedalling Tree                    i payed using two methods so wat about the refund           01:12 AM, 30th Jan                   Hamza                   We sincerely apologize for any inconvenience caused to you, The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           01:12 AM, 30th Jan                     Pedalling Tree                    Bt if the time is 14 days how can they send it back after 5 days           01:13 AM, 30th Jan                   Hamza                   We would like to inform you this is not click and collect on our stores, You made Collection Point Delivery order           01:16 AM, 30th Jan                     Pedalling Tree                    In that case time is 5 days?           01:17 AM, 30th Jan                   Hamza                   Yes, the policy is 5 days after arriving the Collection Point Delivery           01:19 AM, 30th Jan                   Hamza                   Is there anything else I can help you?            01:19 AM, 30th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:22 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2034486