Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 21:41:46 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey           01:27 AM, 29th Jan                     User                    You deduct my money           01:27 AM, 29th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            01:27 AM, 29th Jan                     User                             01:28 AM, 29th Jan                     User                    Check this           01:28 AM, 29th Jan                     User                    My money Is gone and I wasn't able to purchased           01:29 AM, 29th Jan                     User                    Why is it happened?           01:29 AM, 29th Jan                   Hamza                   Could you please share your email address so that I can assist you further?           01:29 AM, 29th Jan                     User                    [email-masked]           01:29 AM, 29th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:30 AM, 29th Jan                     User                    Ok           01:31 AM, 29th Jan                   Hamza                   We are sorry but we did not find this email on our system           01:32 AM, 29th Jan                     User                    I put same email           01:32 AM, 29th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           01:33 AM, 29th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           01:35 AM, 29th Jan                     User                    9631756647           01:35 AM, 29th Jan                     User                    Is my order           01:35 AM, 29th Jan                     User                    Payment for order           01:36 AM, 29th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:36 AM, 29th Jan                     User                    Yes please           01:36 AM, 29th Jan                   Hamza                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           01:37 AM, 29th Jan                   Hamza                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:37 AM, 29th Jan                   Hamza                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:37 AM, 29th Jan                   Hamza                   Is there anything else I can help you?            01:39 AM, 29th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:41 AM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2032080