Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 18:40:08 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:26 PM, 28th Jan                   Bot                   Hi again!           10:26 PM, 28th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:27 PM, 28th Jan                     User                    I was trying to make an order but i canceled before i entered my bank info but the amount was still used           10:28 PM, 28th Jan                     User                    I was going to pay with my online credit i had 7.16 kd, now its zero           10:28 PM, 28th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           10:30 PM, 28th Jan                     User                    8231724167           10:31 PM, 28th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            10:32 PM, 28th Jan                   Hamza                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           10:34 PM, 28th Jan                   Hamza                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           10:34 PM, 28th Jan                   Hamza                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:34 PM, 28th Jan                     User                    Ok when will the money be back in my online credit?           10:35 PM, 28th Jan                   Hamza                   Within 24-48 hours you will get confirmation of your order otherwise the money will refund to your bank account           10:36 PM, 28th Jan                     User                    Ok           10:37 PM, 28th Jan                     User                    thanks a lot           10:37 PM, 28th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2031788