Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 17:51:32 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:21 PM, 28th Jan                   Hamza                   مرحبا معك حمزه يسرني أن أساعدك           09:21 PM, 28th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:21 PM, 28th Jan                     User                    If u can help me...why I can’t use my shukran points while ordering online?           09:22 PM, 28th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           09:24 PM, 28th Jan                     User                    Is no order number...the discount by using the shukran points should be before proceeding for payment           09:26 PM, 28th Jan                     User                    Now is not giving that option to use to points before paying , I the total will be discounted           09:27 PM, 28th Jan                     User                    Anything?           09:31 PM, 28th Jan                   Hamza                   Could you please share your email address so that I can assist you further?           09:34 PM, 28th Jan                     User                    [email-masked]           09:35 PM, 28th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:35 PM, 28th Jan                     User                    Sure           09:39 PM, 28th Jan                   Hamza                   Thanks for waiting. We would like to inform you that Available Points:158           09:41 PM, 28th Jan                   Hamza                   How can you pay using your Shukrans: Log in to your account at CentrepointStores.com. The Pay shukran tab on the payment page will help you decide how many points you can spend. Move the cursor to choose the savings you want.  Note: Shukrans must be 200 points or more for payment via Shukrans.           09:43 PM, 28th Jan                   Hamza                   Is there anything else I can help you?            09:43 PM, 28th Jan                     User                    Thanks for u           09:44 PM, 28th Jan                     User                    Your info           09:44 PM, 28th Jan                     User                    just to let u know in the afternoon I wanted to place the same order...and the shukran was deducted           09:44 PM, 28th Jan                     User                    I can’t understand how now is not allowed           09:44 PM, 28th Jan                     User                    That’s my point           09:45 PM, 28th Jan                   Hamza                   We would like to inform you the balance will refund to my credit on your account           09:47 PM, 28th Jan                   Hamza                   Is there anything else I can help you?            09:49 PM, 28th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:51 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2031668