Subject: Ticket Assigned - Conversation with ayman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 21:53:09 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayman ayman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayman Bot:  Hi Ayman ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501981211            01:30 AM, 27th Jan                     ayman                             01:31 AM, 27th Jan                     ayman                             01:31 AM, 27th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            01:33 AM, 27th Jan                     ayman                    Hi hamza           01:33 AM, 27th Jan                   Hamza                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           01:33 AM, 27th Jan                     ayman                    I sent you some pictures please check them           01:33 AM, 27th Jan                     ayman                    I need some one to pick up this pants and replace it           01:34 AM, 27th Jan                     ayman                    I have no time to visit any shop           01:35 AM, 27th Jan                   Hamza                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item.           01:35 AM, 27th Jan                     ayman                    Any one will pick up it?           01:35 AM, 27th Jan                   Hamza                   We will create a return request for this product           01:36 AM, 27th Jan                   Hamza                   Please note that an exchange is not available with us right now, but you can return the product           01:36 AM, 27th Jan                     ayman                    Ok let some one pick up it and refund me because i paid cash           01:37 AM, 27th Jan                   Hamza                   If you want the refund cash you have to visit the store and return the items           01:38 AM, 27th Jan                     ayman                    I do not want to visit , i have no time           01:38 AM, 27th Jan                     ayman                    And it is your problem , not mine ... you need to fix your fault           01:39 AM, 27th Jan                   Hamza                   The refund will be to my credit on your account if you return the item online           01:39 AM, 27th Jan                     ayman                    Do you think am satisfied to order thru your online again????           01:40 AM, 27th Jan                     ayman                    You need to find solution , return tge money to my credit card or account ,or cash           01:41 AM, 27th Jan                   Hamza                   We apologize for this experience that happened to you, but you can be sure that it is not this experience that we wish for our valued customers           01:41 AM, 27th Jan                     ayman                    I do not want your apologies,  i need my momey back like what i mentioned above           01:42 AM, 27th Jan                   Hamza                   We will create a return request and it will collected by courier partner within 3-5 working days and then refund will be to my credit           01:43 AM, 27th Jan                     ayman                    Hamza do you understand me ???.           01:43 AM, 27th Jan                     ayman                    Or you know what !!! I need some one to call me           01:44 AM, 27th Jan                     ayman                    Here is my number 0501981211           01:44 AM, 27th Jan                   Hamza                   Please call on (800-1111027)           01:50 AM, 27th Jan                   Hamza                   Is there anything else I can help you?            01:50 AM, 27th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:52 AM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2024662