Subject: Ticket Assigned - Conversation with lalaine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 21:11:46 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lalaine lalaine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  lalaine Bot:  Hi Lalaine ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9631201395 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505077694 Bot:  Please wait while we transfer you to an agent Customer:  Hey Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  Hello Agent:  Hi Lalaine, How may I help you? Customer:  I am Customer:  Waiting for the agen Customer:  Agent Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lalaine ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9631201395 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:53 AM, 27th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:57 AM, 27th Jan                     lalaine                    I got a message from centrepoint that my order is not processed but the amount was deducted to my visa card alredy. Can you help me please. It’s click and collect. Order number is 963120139. Thanks           12:57 AM, 27th Jan                     lalaine                    Hello?           12:58 AM, 27th Jan                     lalaine                    Are you still there?           12:59 AM, 27th Jan                     lalaine                    Hey           12:59 AM, 27th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:59 AM, 27th Jan                     lalaine                    Yes pls           12:59 AM, 27th Jan                   Hamza                   Please provide us the correct order number as this 963120139 invalid           01:01 AM, 27th Jan                     lalaine                    9631201395           01:02 AM, 27th Jan                     lalaine                    Sorry           01:02 AM, 27th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:02 AM, 27th Jan                     lalaine                    Ok           01:02 AM, 27th Jan                   Hamza                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9631201395) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9631206353).           01:04 AM, 27th Jan                   Hamza                   Is there anything else I can help you?            01:05 AM, 27th Jan                     lalaine                    So it’s already processes by the new order number instead? But why i am not receiving updates on it?           01:05 AM, 27th Jan                     lalaine                    I can’t see the order number in my account and received no text           01:06 AM, 27th Jan                   Hamza                   We are sorry for that but maybe there was a glitch on the system,           01:07 AM, 27th Jan                   Hamza                   Your new order number is 9631206353           01:07 AM, 27th Jan                     lalaine                    When can i get my order then? How will i know if its already ready to be pick up           01:08 AM, 27th Jan                   Hamza                   We see that you have placed your order on Jan 26, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:09 AM, 27th Jan                     lalaine                    Oh. But it  says there 1-2days           01:09 AM, 27th Jan                     lalaine                    That           01:10 AM, 27th Jan                   Hamza                   I mentioned 3-5 working days as a Maximum duration           01:10 AM, 27th Jan                   Hamza                   Is there anything else I can help you?            01:10 AM, 27th Jan                     lalaine                    No nothing else but please fix your system           01:10 AM, 27th Jan                     lalaine                    Thank you           01:10 AM, 27th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:11 AM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2024626