Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 20:04:49 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:55 PM, 26th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:55 PM, 26th Jan                     hi                    I return 1 item from order number9628734041 10 days ago but still not received the refund           11:56 PM, 26th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:56 PM, 26th Jan                     hi                    Ok           11:56 PM, 26th Jan                     hi                    I handed over to your delivery partner armax on 16 junuary           11:58 PM, 26th Jan                   Hamza                   Could you please share The Receipt bill or tracking number so that I can assist you further?           12:00 AM, 27th Jan                     hi                    1000465930           12:01 AM, 27th Jan                     hi                    I return 3 items under the Same return number           12:01 AM, 27th Jan                   Hamza                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:01 AM, 27th Jan                   Hamza                   Is there anything else I can help you?            12:03 AM, 27th Jan                     hi                    Ok thank           12:03 AM, 27th Jan                     hi                    You           12:03 AM, 27th Jan                     hi                    The item already returned please remember           12:04 AM, 27th Jan                   Hamza                   We will do our best           12:04 AM, 27th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:04 AM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2024546