Subject: Ticket Assigned - Conversation with mufassir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 17:28:34 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mufassir mufassir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mufassir Bot:  Hi Mufassir ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568097524 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  I have returned the 3 items to your delivery guy Customer:  I didnt get any acknowledgement Customer:  Nor any info for the refund Customer:  Please check and advise Customer:  6258099527 Order number Agent:  Could you please share your order number so that I can assist you further? Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  Ok Agent:  We would like to inform you that your product has been reached to our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund. Customer:  Noted Agent:  Is there anything else I can help you?  Customer:  No Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mufassir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265081838 Bot:   Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  Any body there Agent:  HiMufassir , Thank you for contacting us. This's Mohamed How may I help you? Customer:  Yes Customer:  I have ordered one item and i have got email that order is confirmed with 6265087022 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Afterwards i received email saying order is not processed  for the same item with this number 6265081838 Customer:  I am just confused with two order numbers for same item with different status Customer:  Please check and confirm Agent:  please note that click and collect orders take from 4-5 days to be ready for collection Customer:  Yes i know Customer:  But why i receive another order number for same item that it is not confirm and saying money is not deduct from  card..but actual money is taken from  card Agent:  The status is only updated when you collect the order . Agent:  please note that when you placed the order 6265081838 it was cancelled due to failure in payment but the system  made another order for you with the same items by the number 6265087022 and it's placed successfully. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mufassir ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:09 PM, 26th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:10 PM, 26th Jan                     mufassir                    I would like to exchange my item           09:10 PM, 26th Jan                     mufassir                    One size less           09:11 PM, 26th Jan                     mufassir                    For the last order           09:11 PM, 26th Jan                     mufassir                    My [email-masked]           09:11 PM, 26th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           09:11 PM, 26th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           09:13 PM, 26th Jan                     mufassir                    Yes           09:15 PM, 26th Jan                     mufassir                    Wait           09:15 PM, 26th Jan                     mufassir                    LM6265087022           09:16 PM, 26th Jan                     mufassir                    Are we still connected?           09:17 PM, 26th Jan                   Hamza                   Please confirm the correct order number           09:19 PM, 26th Jan                     mufassir                    6265087022           09:20 PM, 26th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:20 PM, 26th Jan                     mufassir                    Ok           09:21 PM, 26th Jan                   Hamza                   In the meantime, an exchange is not available at Splash. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the KSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:22 PM, 26th Jan                     mufassir                    Ok           09:24 PM, 26th Jan                   Hamza                   Is there anything else I can help you?            09:25 PM, 26th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:28 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2024149