Subject: Ticket Assigned - Conversation with adeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 17:03:45 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adeel adeel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adeel Bot:  Hi Adeel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263902766 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548658718 Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Agent:  Hi Adeel, Thank you for contacting us. My name is Yazid How may I help you? Customer:  I have this order Customer:  That i placed on 14 january Customer:  I did not receive any confirmation message Customer:  Neither i received any message to collect Customer:  It is only showimg me peocessing Customer:  For you information it is pickup oeder not delivery Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Customer:  I already attached the order picture Agent:  We would like to inform you that your order is ready for collection from the store Agent:  Is there anything else I can help with ?? Customer:  IMAGE Customer:  Ok thanks Customer:  But id not receive any message Customer:  Can you please confirm via message to collect Customer:  Or in application update the status to collect instead of processing Agent:  It will be update for the notification but for now you are able to go the store for collection Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thanks Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Adeel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6267410734 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:52 PM, 26th Jan                     adeel                             08:53 PM, 26th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            08:55 PM, 26th Jan                     adeel                    Hi           08:56 PM, 26th Jan                     adeel                    I want to know abt the order           08:56 PM, 26th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            08:56 PM, 26th Jan                     adeel                    No msg coming           08:56 PM, 26th Jan                     adeel                    Ok           08:56 PM, 26th Jan                   Hamza                   Thanks for waiting           08:59 PM, 26th Jan                     adeel                    U there           08:59 PM, 26th Jan                     adeel                    Ok           08:59 PM, 26th Jan                     adeel                    Welcome           09:00 PM, 26th Jan                   Hamza                   Please note that order number (6267410734) is being processed and will arrive within 2-5 working days from the date the order was created. You will also be notified when it is ready in the store by text message or via your e-mail           09:00 PM, 26th Jan                     adeel                    The problem is           09:00 PM, 26th Jan                     adeel                    I am not gettimg msgs           09:00 PM, 26th Jan                     adeel                    Even for the orders           09:00 PM, 26th Jan                     adeel                    Last time i also had to talk to customer service for my order           09:01 PM, 26th Jan                   Hamza                   You will be notify via your email address , Or you can come to us after 3 days and we will update you           09:01 PM, 26th Jan                   Hamza                   Is there anything else I can help you?            09:03 PM, 26th Jan                     adeel                    No           09:03 PM, 26th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:03 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2024067