Subject: Ticket Assigned - Conversation with my name leena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 23:00:24 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name leena my name leena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my name leena Bot:  Hi My Name Leena ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265474616 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530043766            02:50 AM, 26th Jan                     my name leena                    Ok           02:50 AM, 26th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            02:51 AM, 26th Jan                     my name leena                    Hi hamza           02:51 AM, 26th Jan                     my name leena                    Actually our ordered things yet to receive. But estimated time has been crossed.           02:52 AM, 26th Jan                     my name leena                    6265474616 this is our order number           02:53 AM, 26th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           02:53 AM, 26th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            02:53 AM, 26th Jan                     my name leena                    Ok           02:53 AM, 26th Jan                   Hamza                   We would like to inform you that our courier partner tried to contact you on (0530043766) thrice on but didn't receive any response from your end.           02:54 AM, 26th Jan                   Hamza                   We sincerely apologize for any inconvenience caused to you.           02:55 AM, 26th Jan                   Hamza                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           02:55 AM, 26th Jan                     my name leena                    Can't do anything now           02:55 AM, 26th Jan                     my name leena                    When did he called? Any idea           02:56 AM, 26th Jan                     my name leena                    May be it's signal issue here           02:56 AM, 26th Jan                     my name leena                    ???           02:56 AM, 26th Jan                   Hamza                   We are sorry for that but we request you to order these items again from our website.           02:56 AM, 26th Jan                   Hamza                   We can't deliver the same order again           02:57 AM, 26th Jan                   Hamza                   Is there anything else I can help you?            02:57 AM, 26th Jan                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:00 AM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021115