Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 20:05:27 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have a complain           11:33 PM, 26th Feb                     User                    This is my order no           11:34 PM, 26th Feb                     User                    This is my order no           11:34 PM, 26th Feb                     User                    6275926943           11:34 PM, 26th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:35 PM, 26th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:36 PM, 26th Feb                   Hamza                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           11:36 PM, 26th Feb                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           11:38 PM, 26th Feb                     User                    I purchased Chaples of 10 royals online.. I was told by individual at Max to get it replace in case of size or any other issue. Today once i went there to replace as size was not compatible...I replaced and ince went to counter....individual standing there said that u have to pay 35 royal more bcoz this is new price. I asked him to return me the same one but he said we cant return...           11:40 PM, 26th Feb                     User                    If there is any such policy....individual at counter should ask customer...this is highly embarrassing           11:41 PM, 26th Feb                   Hamza                   We sincerely apologize for any inconvenience caused,           11:47 PM, 26th Feb                   Hamza                   We would like to inform you that the price on store is different from the online           11:48 PM, 26th Feb                   Hamza                   Is there anything else I can help you?            11:49 PM, 26th Feb                     User                    So if I want to get sane then           11:51 PM, 26th Feb                     User                    I dnt want to return           11:52 PM, 26th Feb                   Hamza                   If you want to exchange the item from the store you should to pay some more price           11:52 PM, 26th Feb                     User                    No but if I dont want to return           11:53 PM, 26th Feb                   Hamza                   In the meantime, an exchange is not available at MAX           11:54 PM, 26th Feb                     User                    So person standing at counter should guide           11:56 PM, 26th Feb                   Hamza                   Yes           11:56 PM, 26th Feb                   Hamza                   Is there anything else I can help you?            11:56 PM, 26th Feb                     User                    What else....what I m talking to u first try to solve this           11:57 PM, 26th Feb                   Hamza                   We would like to inform you that we have processed the refund of amount (SAR 10  ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 62759269430644775498.           12:00 AM, 27th Feb                   Hamza                   Is there anything else I can help you?            12:03 AM, 27th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:05 AM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2159143