Subject: Ticket Assigned - Conversation with farwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 18:01:58 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farwa farwa                    Bot:  Hi again! Bot:  Please enter your name Customer:  farwa Bot:  Hi Farwa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7437858734 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97332263895            09:57 PM, 26th Feb                     farwa                    Ok           09:57 PM, 26th Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:58 PM, 26th Feb                     farwa                    I am unable to track my order online           09:59 PM, 26th Feb                     farwa                    How much time will it take to be delivered to Centerpoint city Center           09:59 PM, 26th Feb                   Hamza                   Could you please share your order number so that I can assist you further?           09:59 PM, 26th Feb                     farwa                    7437858734           09:59 PM, 26th Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:59 PM, 26th Feb                     farwa                    Sure           10:00 PM, 26th Feb                   Hamza                   We see that you have placed your order on Feb 24, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           10:00 PM, 26th Feb                   Hamza                   Is there anything else I can help you?            10:01 PM, 26th Feb                     farwa                    No thanks           10:01 PM, 26th Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2158877