Subject: Ticket Assigned - Conversation with joinal abdin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 17:51:07 +0000 (UTC)

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joinal abdin joinal abdin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joinal abdin Bot:  Hi Joinal Abdin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9636093663 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509674647            09:39 PM, 22nd Feb                     joinal abdin                    Hello           09:42 PM, 22nd Feb                   Bot                   أهلا مرة أخرى!           09:42 PM, 22nd Feb                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:42 PM, 22nd Feb                     joinal abdin                    I have ordered on 17th feb but still didn't receive my order           09:43 PM, 22nd Feb                   Hamza                   Could you please share your order number so that I can assist you further?           09:43 PM, 22nd Feb                     joinal abdin                    9rder number 636093663           09:43 PM, 22nd Feb                   Hamza                   May I request you to please stay on hold while I retrieve the information.            09:44 PM, 22nd Feb                     joinal abdin                    Sure           09:44 PM, 22nd Feb                     joinal abdin                    Please           09:44 PM, 22nd Feb                   Hamza                   We see that you have placed your order on Feb 17, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           09:45 PM, 22nd Feb                     joinal abdin                    But un this time taking long           09:45 PM, 22nd Feb                     joinal abdin                    Can you please give me the exact collection date?           09:46 PM, 22nd Feb                   Hamza                   We would like to inform you that if the items not available on store ,it will take time to make ready           09:47 PM, 22nd Feb                     joinal abdin                    Ok           09:47 PM, 22nd Feb                     joinal abdin                    Thanks           09:47 PM, 22nd Feb                   Hamza                   I can't say an exact time but You will receive an SMS and an email when your order is ready for collection.           09:47 PM, 22nd Feb                   Hamza                   Is there anything else I can help you?            09:47 PM, 22nd Feb                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:50 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2141579